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Babel Banking ING. Portrait of a lion.
Banking. ING

We took part in Europe’s first 100 % digital bank

We have accompanied the non-bank from the outset, prioritising the client’s digital vision.

The history of BABEL and ING in Spain follows the same paths, sharing the same culture and working philosophy. We have always felt identified by concepts such as “People in progress” and “Fresh People”. BABEL has always offered its services through professionals related to this philosophy, following criteria of technical excellence and prioritising the goals of ING customers in any situation.

BizDevOps Methodology

an entire organisation working 100 % in Agile mode

+450 BABEL professionals

have offered services to ING to date

4,000,000 customers

over 1 million card transactions per day.
DESCRIPTION

Self-managed agile teams

We have been working for ING for over 16 years, taking part in its entire transformation process. We started with the “orange account”, helped formalise corporate banking and working on projects such as Apple Pay or Samsung Pay. Everything in an ever-changing organisation, new business and IT structures, and even merging them into one team in search of the highest customer satisfaction.

  • From 200,000 to 4 million customers, with the mobile phone always in mind.
  • Omnichannel through technology, a path towards single customer contact.
  • Technologically-different people to generate value for our client, ING always at the forefront.
  • Continuous Delivery, continuous integration, continuous improvement, etc., always delivering value to the end client.

Innovative sectoral references

High-tech services that help us having a deep sectorial knowledge