Big Data. Orange
Improving the Orange customer experience through mass data processing and analysisBig Data
For one of the world’s largest companies, operating in more than 200 countries and territories worldwide with millions of shipments per day, having tools to monitor all the shipments at a single centralised monitoring point is critical. The growing data volume associated with the logistics business presents many technological challenges, but as a result it offers metrics or KPIs that give the organisation valuable insights.
Indicators such as punctuality, dispatch time and costs associated with service incidents make it possible to shine a light on operational problems and limitations and then define strategies that not only solve them but optimise the entire shipping chain.
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