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Babel Big Data Orange.  Funny young woman with half of two oranges put on her eyes
Big Data. Orange

Improving the Orange customer experience through mass data processing and analysis

Analysis, design and construction of the CEM (Customer Experience Management) project.

  • INTRODUCTION
  • HOW
  • PIPELINE
  • KPIs / KQIs
  • CEI / NEI
  • TPT / HWLOCATION (HOME / WORK LOCATION)
  • USES CASES
  • ARCHITECTURE

> 20 M

users

> 15 TB

per day

> 400 K

events per second
BACKGROUND

An improved user experience sets you apart

Orange is one of the leading telecommunications companies nationwide. It provides global mobile, landline, internet, mobile internet and IP television services.

In order to better serve its customers and reduce the churn rate, it was keen to manage and improve the user experience.

Babel Big Data Orange. Illuminated cables detail