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 Babel telecommunications Orange. Image of an orange slice
Telecommunications. Orange

Orange full on with customer experience, digitisation and efficiency

We assist Orange in its transformation process and diversification strategy through new value-added services for both B2C and B2B.

The history of BABEL and Orange began in 2015 with the gamification of the commercial teleshopping channel, where we share the same culture and work philosophy focused on people, change and agile transformation.

+5 years

as partners in their transformation process

+7 external platforms

both outbound and inbound

+10 use cases of Big Data

to improve business and operations

Applying big data technologies to improve revenues

We support the calculating and improvement of some of the main use cases of the telecom industry through our professional services in big data and analytics:

  • Improvement of the client experience (CEM)
  • Calculation of the dropout rate (CHURN)
  • Digital transformation
  • Smart Capex
  • Purchasing propensity (NPTB)
  • Marketing campaigns
  • Real-time predictive analysis
Babel Telecomunications Orange.  Detail of a graphics panel

Digitisation and automation of O&M processes and calculating of KPIs

We contribute to the search for continuous improvement and efficiency of network operations and maintenance through the automation of the business intelligence platform with the analysis, improvement, design and migration of the supporting dashboards for the Change Management and Build-to-Run processes within the Operation and Maintenance network area of Orange España.

More information:

Let's talk about technology

We are passionate about innovation and being update, that's why we do not stop talking about what we like and what we enjoy