Digital operations, agility, big data and analytics for the telecom sector
Since the late 80s, we have been providing digital transformation services to different telecommunications operators, on their journey towards digitisation for both private and corporate business units.
We assist telecommunications operators in their commitment to improving customer experience, operating efficiency, network and system automation and improving business indicators through new digital SVA.
+15 telecommunicationsoperators as clients
+10 countriesproviding multi-language services (Spanish, English, German, etc.)
+120 professionalson 3 continents
International experience with different operators
UAT professional services for the different solutions forming the project with the Mexico City government on the “C5” Command, Control, Calculation, Communications and Citizen Contact Centre of Mexico City for Totalplay.
Assessment of the design and implementation of transformation actions on the British Telecom (BT) contact Centre in Mexico, with the aim of improving its main performance KPIs.
New Value-added services as leverage for growth
Re-engineering processes to support new IoT services, such as the VIVO Connected Cart.
Video transcoding process automation for TV encoders using Amazon Web Services (AWS) elastic processing capabilities for ONO.
Design and construction of the lending platform for General Cable.More information