Case Studies // Processes // ING Direct: Managed Service

ING Direct Managed Service

ING Direct Managed Service

BABEL provides ING Direct with an outsourced service of application development, maintenance and support, to cover the following needs:

  • Increase productive capacity.

  • Improve quality.

  • Reduce development times.

  • Save on costs.

  • Documentation of applications and processes.

  • Transfer equipment management to the supplier.

  • Recovery of physical space at its facilities.

The AM Service has had the following benefits for ING Direct:

  • Teams consisting of highly professional individuals.

  • Geographical proximity, providing a more personal service.

  • Freeing up of own resources: Transfer of equipment management to the supplier and recovery of physical space at its facilities.

  • Cost savings.

  • Agility and flexibility.

  • Comprehensive control of the service status.

  • Continuous improvement.

  • Increase in productive capacity.

  • Reduction in development times.

  • Quality improvement.

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