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Babel UX Prosegur. Screen with a graphic map
UX-Prosegur

We are intensively involved in the creation of the digital transformation platform for the operational core of Prosegur

POPs. Conceptualisation, design and construction of the operational core of Prosegur for more than 14 countries.

  • RESEARCH
  • WORKSHOPS
  • INTERVIEWS
  • FOCUS
  • IDEATION
  • WIREFRAMING
  • USER TEST
  • UI DESIGN
  • HTML5 / CSS / JS
  • LOW-CODE OUTSYSTEMS

Customer and user centric

Simplification and efficiency

Cost savings

100.000 happy employees

BACKGROUND

Making need a virtue

Prosegur is the leading security company in Spain, is internationally present in more than 26 countries, and has a workforce of over 160,000 employees. A company has long been immersed in a digital transformation process. One basic element of this transformation has been POPs (Prosegur Operating Platform), which has led to the renewal of its operational core in more than 14 countries.

POPs has led the digital transformation process of security guards and technicians, as well as Prosegur’s relationship with its customers. It has focused particularly on processes involving customers, guards and technicians, seeking efficiency and excellence, and trying to anticipate the needs of its customers, offering self-service capabilities within a mobility environment/context.

Babel UX Prosegur. Varias pantallas de la app de Prosegur en móvil
RESULTS

Find out about the result

  1. 01

    Customer & user-centric focus

  2. 02

    Co-working with Business

    while engaging the user

  3. 03

    Simplification and abstraction

    We wanted to reduce the number of applications and systems

  4. 04

    Improved efficiency

    In both work processes and cost savings

  5. 05

    Agile front layout

    based on Outsystems webcomponents

Technology focused on success

Discover the scopes and projects where we have been accompanying and growing with our clients for years.