One of the most important challenges facing MAPFRE was the improvement of its operational management system.
MAPFRE's operational management system, known internally as the Operational Management System (OMS), is one of the main applications used by the company's commercial employees in Spain. The system has been enhanced with BPMS webMethods to give it the scalability and added functionality the business requires. The latest edition, SGOv2, has integrated more than 10,000 users in 5,000 different locations. From which more than 250,000 process instances are initiated each month, and close to 8,000,000 tasks are managed each year.
The OMS is an operational tool used to send and scale requests to technical areas or central services for certain cases when brokers, agents or sales managers require special authorisation. This may include issuing policies, endorsements, policy cancellations, receipt management, or requesting quotes for prices on specific products.