- RESEARCH
- WORKSHOPS
- BENCHMARK
- IDEATION
- WIREFRAMING
- DIGITAL ANALYTICS
- CUSTOMER JOURNEY
- UI DESIGN
- NATIVE DEVELOPMENT
- MOBILE APP
- ANDROID
- IOS
- WINDOWS PHONE
Conceptualisation, design, development and maintenance of Social Security public service mobile apps.
Mobile App Development
for iOS, Android and Windows 10 Mobile Operating Systems.Installation of the Environment and Tools
required for development.Unification
of Social Security Appointment Scheduling, Social Security Certificates and Inf., Social Security Social Sec. Mobile and Social Security Status Report apps.Multiple apps, fragmented and not reaching citizens.
The development of this system came from the need to rationalise, sort and update a mobile app that is reliable, strong and has a high degree of distribution in the most extensive operating systems as a replacement for the existing one that was highly fragmented and had many lines of development.
To unify and rationalise at a single point of entry for citizens
The challenge was to unify the different apps published by the Social Security. Each one meets a specific need and is technologically very different. The aim was to combine them into one single app, offering citizens the possibility to access all of them from one single point of entry.
Creation of an optimised user-friendly ecosystem with which to maintain the citizen’s relationship with the Social Security.
A service mobile app was built that acted as the main GISS app, enabling citizens to consult information and carry out certain procedures.
The solution implemented by BABEL was based on the unification of several apps on a single architecture, CLEAN, based on SOLID principles on the different mobile platforms (Android, iOS and Windows Phone) in order to merge the Social Sec. Appointment Scheduling, Social Sec. Certificates and Inf, Social Sec. Social Sec. Mobile and Social Security Status Report apps.
We took the opportunity to reconceptualise and redesign the apps, improving usability and process conversion without losing sight of aspects regarding mobile accessibility.
It was put into products in the stores in order to be as transparent as possible, using the same publication identifier to ensure rapid distribution and keep users informed of the new version once they accessed after the update.
We facilitate access with multiple levels of authentication, including Cl@ve, and the management of various languages.
The functions and flows that were redesigned and optimised were: the generating of reports for citizens, the management of Appointment Scheduling, informative news, directory and offices of the various areas forming the Social Security (National Social Security Institute, Social Navy Institute and General Social Security Treasury), as well as the Hospital Ship and the management of links of interest.
Find out about the result
-
01
The user experience was improved
and with it the perception of a more usable, modern and innovative product.
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02
Optimisation of operations regarding
citizens’ relationships with Social Security.
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03
Centralisation, rationalisation and single access point
to Social Security services.
-
04
Increase in the number of users
concentrated in the same app
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05
Provision and distribution
to citizens of new services and information related to the Social Security.
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