Improving policyholder service processes and experience in business clients on digital media
Functional and technological redesign of the FrontEnd and BackEnd of the Insurance Wallet application, which provides telephone assistance from a manager and self-service via internet or mobile for the policyholders of Marsh & McLennan business partners.
- AGILE MANAGEMENT
- NEW IMAGE
- RESPONSIVE DESIGN
9 monthsof collaborative work
3 releasesto production
The leading global consulting, insurance brokerage and risk management company
Insurance Wallet is the main digital tool of Marsh & McLennan for managing the operations of the American Express insurance business. The application administers around 400,000 policies with a monthly growth of 2,000 policies, as well as claims from policyholders that amount to 3,000 per month.
They are currently entering into negotiations with business partners such as Scotiabank and Falabella.
BABEL won the tender for the agile implementation of the operational improvements to the BackOffice portal, the change in the image of the policyholder portal, and changes in the architecture and functions to manage its different business clients.
Insurance Wallet, a digital platform for the management of insurance business operations
Improving policyholder services
Improving claim handling processes
Improving the endorsement handling and policy change processes
for the insurance operations of different business clients and their policyholders.