Business Process Management (BPM) focuses on optimising business processes in order to improve operational agility and corporate performance. Although BPM refers to a discipline, not a type of technology, in most organisations it is closely linked to modelling, analytics, and automation software solutions, among others. Business process automation is therefore simply a branch of BPM, and one of its specialities is RPA, the main focus of which is user-level automation. RPA will also help us with robot process discovery (RPD).

RPA is an independent technology that excels in automating tasks based on high-volume, low-complexity rules that work best when supplementing more extensive automation tools. iBPM platforms are designed to orchestrate and streamline complex business operations, including RPA deployments. By 2022, around 80% of RPA automation will gain value from other supplementary technologies, such as iBPMs, iPaas, and decision management tools.

A scalable team of software robots working alongside human resources to manage business processes. Front office bots take care of certain tasks in the workflow, freeing people to deal with the most important and valuable aspects of the process, while back office bots take care of unmanned or background processes. A 30% increase in the use of RPA for front office duties is expected by 2023.

If the technology is not in line with business goals, if the use of the technology is isolated, if the software does not allow for sufficient scaling in accordance with business needs... All these conditioning factors can lead to the need to rethink strategies in order to support people and make the most of the capabilities of the RPA.

We help organisations measure the return on an investment in RPA. Having ROI metrics in an RPA project is essential to create an effective roadmap for its implementation, support, and validation of assumptions. 

Given the high ROI expected and the short iterations of an RPA process, our knowledge in the application of agile methodologies represents a differentiating aspect for this type of project.