We acquired functional knowledge by exposing the bare bones of the process based on technological implementation.
We completed the process analysis together with its managers, detecting manual activities not obviously included in the code initially analysed, and establishing relevant indicators, etc.
We promoted the sharing of information between the Management and IT units, facilitating an understanding of the process and detecting knowledge gaps between both parties.
Through the application refactoring process, we identified / developed:
- The definition of the working procedure to subsequently automate it within the BPM Procedures Manager.
- The display of self-contained services in the integration bus, obtaining high-value services for the business through composition and/or orchestration.
- Metrics based on the KPIs defined during design time, obtaining objective value-added information represented in operational and management dashboards.