Vertical solution on our IoT platform for comprehensive control centre management.
49% market share of e-commerce deliveries
10 million deliveries a day
8,510 service points
Comprehensive operation of the operational security and control centre
The operational centre in Madrid takes all responsibility for the security of property and persons present at Post Office facilities and offices throughout the country.
Tens of thousands of communications are processed every day by our solution, with human interaction being required for a minority of those needing as such. It also assists operators in the performing of these human-centric processes, providing real-time video and planimetry.
Different process controls perform unmanned control tasks such as reprogramming devices and updating user information or enabling and disabling according to schedules.
To create a time-sustainable comprehensive security system
To ensure a centre that processes the hundreds of thousands of communications sent from the devices that control and ensure security, opening and closing, and other events for all Post Office facilities and offices.
To have process controls that perform unmanned telemetric activities on the devices distributed throughout the facilities.
To be able to develop all the above with devices of a different nature (handling data, images), manufacturers, models, etc.
To provide constant adaptation to allow for the continuous incorporation of new devices and products in the market, thus making purchases competitive.
To analyse the patterns and causes of an environment of these characteristics, and to have a platform on which they can be modelled so that the system itself can minimise the demand for human intervention in alert monitoring processes.
Our own end-to-end IoT solution and an iterative approach
Our IoT platform enables us to manage device communications from the start and to meet the overall needs of a control centre end-to-end.
With an iterative approach, the collection of requirements and value proposals established the roadmap for implementation with the client, adding process controls and providing functions adapted to its specific needs.
96% of events occurring on the premises were automated
Control centre in a proactive operating model in which, thanks to process controls, preventive actions are taken while the ongoing study and analysis of the cases provides us with rules with which the ratio of human intervention (monitoring) is below 4%.
