Over recent years, BANKIA has made great efforts to developing digital channels, focusing on digitisation to serve its customers as and when they wish.
BANKIA customers can perform their normal operations through the digital channels without having to go to their branch. In addition, BANKIA has set up a virtual branch for SMEs and the self-employed through new updates on its online platform for companies and the launch of a digital channel specialising in the self-employed.
Our work with BANKIA in developing its online banking brings together development teams applying the latest technologies and the strongest, most scalable architectures, user experience recommendations and alignment with deadlines and goals to make a competitive difference and position it in the sector. The analyses included in the processes also allow for continuous improvement actions to be applied, resulting in end customer satisfaction.